Removing Duplicate Users

Creation date: 10/11/2018 9:45 AM    Updated: 10/11/2018 9:45 AM    duplicate user echo glt connect
If you or your student is hearing an echo and you see the name appear twice, you should remove the duplicate to get rid of the echo. 

  1. Have the person hearing the echo talk so you see which name is actually theirs. You will see the microphone appear next to the real name.
  2. Select the name that did not have the microphone appear next to it.
  3. With the duplicate selected, go to the hamburger menu on the top right of the attendees pod
  4. In the menu, select Remove Selected User
  5. The duplicate name will now disappear along with the echo.
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